- +971-58-999-7349
- info@rtochauffeur.com
- Al Nisf Building - Office 207 - Airport Rd - Deira - Dubai
This Privacy Policy explains how RTO Chauffeur (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit our website, submit an enquiry, or book chauffeur and transportation services in Dubai, United Arab Emirates.
By using our website or services, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.
The data controller responsible for your personal data is RTO Chauffeur, operating from Dubai, United Arab Emirates.
Email: reservations@rtochauffeur.com
Phone: +971-58-999-7349
If you have any questions regarding this Privacy Policy or how we handle your personal information, you can contact us using the details above.
Depending on how you interact with us, we may collect the following information:
Personal and contact information: your name, email address, telephone number, and other contact details.
Booking and travel information: pick-up and drop-off locations, booking dates and times, flight numbers, arrival or departure information, passenger details, and other information required to provide our chauffeur services.
Payment-related information: payment details and transaction information processed through our third-party payment providers. We may not directly store complete payment card details.
Communications: information contained in emails, WhatsApp messages, enquiries, booking requests, or other communications you send to us.
Website and technical information: IP address, browser type, device information, pages visited, referring website, and other technical information collected through cookies or similar technologies.
We may use your personal information to:
Process, confirm, and manage your chauffeur bookings.
Arrange vehicles and assign professional chauffeurs to your booking.
Communicate with you regarding your booking, journey, payment, or service updates.
Monitor flight information where required for airport transfers.
Provide airport transfers, chauffeur services, private transportation, and other requested services.
Process payments and manage refunds or cancellations.
Respond to enquiries and customer support requests.
Maintain and improve our website, services, and customer experience.
Prevent fraud, misuse, unauthorized access, and other security risks.
Comply with applicable legal, regulatory, tax, and accounting requirements.
Send promotional or marketing communications where permitted by applicable law. You may opt out of marketing communications at any time.
We process personal data where necessary and permitted under applicable law, including where:
Processing is necessary to provide the services or perform a contract with you.
Processing is necessary to comply with a legal or regulatory obligation.
Processing is necessary for our legitimate business interests, such as operating, securing, and improving our services, provided these interests do not override your applicable rights.
You have provided consent where consent is required.
To provide our chauffeur and transportation services, we may share relevant personal information with trusted third parties and service providers, including:
Payment processors and financial service providers.
Professional chauffeurs and drivers assigned to fulfil your booking.
Vehicle and transportation service providers where applicable.
Website hosting, IT, security, and technical service providers.
Analytics, advertising, or communication platforms where used.
Professional advisers, insurers, or business service providers where necessary.
Government authorities, law enforcement agencies, or other relevant bodies where required by applicable law.
We only share information that is reasonably necessary for the relevant purpose and expect our service providers to maintain appropriate safeguards for personal information.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal, tax, accounting, or regulatory requirements.
When personal information is no longer required, we may securely delete, destroy, or anonymise it in accordance with applicable requirements.
RTO Chauffeur takes reasonable technical and organisational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no method of transmitting or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.
Subject to applicable UAE law and other applicable regulations, you may have certain rights regarding your personal information, which may include the right to:
Request access to personal information we hold about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Request restriction of certain processing activities where applicable.
Object to certain types of processing where permitted by law.
Withdraw consent where processing is based on consent.
Opt out of receiving marketing communications.
To exercise an applicable privacy right or ask a question about your personal data, please contact us using the details provided below.
Your rights may be subject to legal and regulatory limitations.
Some of our service providers or technology platforms may process personal information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable UAE data protection requirements and that appropriate safeguards are in place where required.
Our website and chauffeur services are intended for general customers and are not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without the appropriate authorization, please contact us so that we can take appropriate action.
Our website may use cookies and similar technologies to improve website functionality, understand website usage, maintain security, and support analytics or marketing activities where applicable.
Additional information about cookies and how they are used may be provided in our Cookie Policy.
Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites, and we recommend reviewing their privacy policies separately.
We may update or amend this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.
Any updated version will be published on this page with the revised effective or update date where appropriate. We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact RTO Chauffeur:
RTO Chauffeur
Dubai, United Arab Emirates
Email: reservations@rtochauffeur.com
Phone: +971-58-999-7349
We will review and respond to privacy-related requests in accordance with applicable law.
