- +971-58-999-7349
- info@rtochauffeur.com
- Al Nisf Building - Office 207 - Airport Rd - Deira - Dubai
This Refund & Cancellation Policy explains the circumstances under which cancellations, amendments, and refunds may apply to chauffeur and transportation bookings made with RTO Chauffeur.
The specific cancellation, payment, and refund terms communicated during the booking process or included in your booking confirmation will also apply. Where specific booking terms differ from this general policy, the terms communicated for that particular booking will take precedence.
Cancellations made at least 24 hours before the scheduled pick-up time are generally eligible for a full refund of the applicable advance payment to the original payment method, unless a different cancellation or refund condition was agreed in writing or stated in the booking confirmation.
Any applicable payment-processing charges or non-refundable third-party costs may be deducted where permitted and communicated at the time of booking.
Cancellations made within 24 hours of the scheduled pick-up time may be subject to a cancellation charge.
The applicable charge may depend on factors including:
The type of chauffeur service booked.
Vehicle category and size.
Duration of the booking.
Whether a vehicle and chauffeur have already been allocated.
Costs already incurred by RTO Chauffeur.
Time remaining before the scheduled pickup.
Our team will confirm the applicable cancellation charge and refund amount, if any, before processing the refund.
Bookings made for immediate or near-immediate service may be classified as last-minute bookings.
Where a booking is identified as non-refundable at the time of booking, any advance payment made for that booking may not be refundable if the customer subsequently cancels.
The applicable terms will be communicated during the booking process or in the booking confirmation.
For airport pickup services, customers are responsible for providing accurate flight information where applicable.
RTO Chauffeur may monitor the customer’s flight where flight details have been provided. The applicable complimentary waiting period begins according to the airport pickup terms communicated for the booking.
If the passenger does not arrive or is not available at the agreed pickup location within the applicable waiting period, the booking may be treated as a no-show and may be charged in full.
Additional waiting time beyond the included waiting period may also incur additional hourly charges.
Applicable airport parking charges and other charges that are not included in the original booking price may be payable separately.
If a customer chooses to end an hourly, daily, or other chauffeur booking earlier than the agreed service period, the unused portion of the booking may not automatically qualify for a partial refund.
Any refund or adjustment will be considered according to the booking terms, vehicle allocation, duration, and costs already incurred.
Requests to change a booking are subject to vehicle and chauffeur availability.
Minor changes requested sufficiently in advance may be accommodated without an additional charge where reasonably possible.
Changes requested close to the scheduled pickup time, including changes to the date, time, pickup location, destination, vehicle category, or service duration, may result in additional charges or may be treated as a cancellation and new booking.
Any applicable charges will be communicated before the change is confirmed.
If RTO Chauffeur is unable to provide the confirmed service due to an error or failure on our part, we will make reasonable efforts to provide an appropriate solution.
Depending on the circumstances, this may include:
Arranging a suitable alternative vehicle or chauffeur.
Rebooking the service.
Providing a service credit.
Providing a full or partial refund where appropriate.
The remedy will depend on the specific circumstances and applicable booking terms.
Where a refund has been approved, it will generally be returned to the original payment method used for the booking.
The time required for the refund to appear in the customer’s account depends on the payment provider, bank, card issuer, or other financial institution.
RTO Chauffeur is not responsible for delays caused by the customer’s bank or payment provider after the refund has been processed by us.
Customers should contact RTO Chauffeur as early as possible if they need to cancel, modify, or request a refund for a booking.
Please provide your booking reference, customer name, scheduled pickup date and any other relevant booking details.
RTO Chauffeur
Dubai, United Arab Emirates
Email: reservations@rtochauffeur.com
Phone: +971-58-999-7349
Our team will review the request according to the applicable booking terms and this Refund & Cancellation Policy.
RTO Chauffeur may update this Refund & Cancellation Policy from time to time to reflect changes in our services, booking procedures, or applicable requirements.
