- +971-58-999-7349
- info@rtochauffeur.com
- Al Nisf Building - Office 207 - Airport Rd - Deira - Dubai
RTO Chauffeur is committed to providing an accessible and inclusive experience for our customers, website visitors, and service users. We aim to make it as easy as reasonably possible for all customers to access information, make bookings, communicate with our team, and use our chauffeur and transportation services in Dubai and across the United Arab Emirates.
Accessibility is an ongoing process, and we welcome feedback that can help us identify and improve any accessibility barriers.
We strive to improve the accessibility and usability of our website and customer communications in accordance with widely recognised accessibility principles, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where reasonably practicable.
We regularly seek opportunities to improve the accessibility of our digital services and customer experience.
We aim to make our website easier to navigate and use by incorporating accessibility-friendly practices where reasonably practicable, including:
Clear and descriptive headings and link text.
Logical and consistent website navigation.
Sufficient colour contrast between text and backgrounds.
Alternative text for meaningful images where appropriate.
Keyboard-friendly navigation where practicable.
Clearly labelled forms and input fields.
Helpful error messages and instructions.
Accessible and understandable customer information.
Compatibility with commonly used assistive technologies where reasonably practicable.
While we aim to provide an accessible website experience, some areas may still require improvement.
If you experience difficulty using our website or completing a booking online, our team is available to assist you.
You can contact RTO Chauffeur by phone or email for assistance with:
Requesting a quotation.
Making or modifying a booking.
Confirming pickup and drop-off details.
Providing passenger or journey requirements.
Understanding our chauffeur services.
Obtaining assistance with the online booking process.
We will make reasonable efforts to provide assistance in a convenient and accessible manner.
If you have specific mobility or accessibility requirements, please inform us when making your booking.
For example, you may need:
Additional space for a wheelchair or mobility aid.
Assistance entering or exiting the vehicle.
Additional luggage space.
A vehicle with specific accessibility requirements.
Other reasonable assistance related to your journey.
We will make reasonable efforts to recommend a suitable vehicle and assist with your requirements, subject to vehicle availability, operational limitations, and the nature of the requested service.
For the best possible arrangements, we recommend providing accessibility requirements as early as possible before your scheduled journey.
Our website may include or rely on third-party services, such as maps, payment systems, booking tools, analytics services, or other external platforms.
Some third-party content or services may not fully meet our accessibility objectives. While we do not control the accessibility of third-party platforms, we will review relevant integrations where practicable and raise accessibility concerns with service providers when appropriate.
We welcome feedback from customers and website visitors who experience accessibility barriers or have suggestions for improving our website or chauffeur services.
If you encounter an accessibility issue, please let us know what you were trying to do, what difficulty you experienced, and, where possible, the webpage or service involved.
We will review your feedback and consider appropriate improvements.
If you need accessibility assistance, have a specific requirement for your journey, or would like to report an accessibility issue, please contact us:
RTO Chauffeur
Dubai, United Arab Emirates
Email: reservations@rtochauffeur.com
Phone: +971-58-999-7349
We aim to respond to accessibility enquiries as promptly as reasonably possible and will make reasonable efforts to assist you.
